Matt Spencer

Personal responsibilities include governance through design, implementation and delivery of deployment programme and service desk tooling solutions:  Provision of consultation to both internal & DELL Partners for point solutions to support tactical and strategic goals.  Responsibility for solution and management up to 100,000 seats and £14,000,000  Governance on engagements ensuring adherence to global strategy in line with Solutions Tooling Framework.

The Renaissance Programme for Dell delivered was major change portfolio for Unilever. I delivered part of an overall £50m EMEA transformation program. As an early member of the deployment stream my gained experience enabled me to undertake and provide value in several roles throughout both the Deployment and Governance streams taking overall responsibiolity for programme delivery in the final phase.

Focused on use of IP as a delivery method the company designed and installed hardware solutions, involving design, supply and Integration solutions to a range of end customers including B2B, military, Governmental and Non Governmental Organisations. Working with companies such as NTL , Panasonic, Sony, Serco, Halliburton.

Implementation service desk for European Commission (DG EAC), including responsibility for proprietary due diligence & delivery management.  Developed a Global Operating Systems. Based on ISO 9001 and project process.  Managed the expansion from 80 -160 seats of European based multilingual Call Center.  Delivery of service to 23 countries and over 300 Million European citizens.