Matthias Keller

Worked to test and implement the new digital membership program through recording data on user experience for product assessment, and enhancing optimized deployment methods. Managed private customer information using SAP’s CRM system to support data analytics to predetermine future sales, and upgrades for customer with high confidentiality. Demonstrated strong sales and promotion skills to promote Costco membership services, MasterCard signups and Membership upgrades.

A combination of topics were studied which focused around technology and society, eGovernance, entrepreneurship and innovation, and technology management. Topics were put into practice by working on projects which involved analyzing the UX of government eIDs, the deployment of UAVs, and the prototyping of mobile-enabled ICT pods in cooperation with the Estonian federal Innovation team. An emphasis was placed on technology management, stakeholder and citizen engagement, and design thinking.

Developing capabilities to translate technological expertise into efficiency, effectiveness, performance, and user needs, to be able to take into account organizational and structural peculiarities when implementing new technologies. Developed technological efficiencies for both the private and public sector to promote the innovation of e-Governance. BPMN, UML class diagram skills, Business Information Systems (COBIT, Business-IT alignment, BPMN), Database Management (SQL, UML, EER).

Developed IT project management (SAP, MS Project), enterprise architecture management (ArchiMate, TOGAF, Zachman), programming, and information system strategy and theory skills to enhance digital transformation while ensuring industry compliance and business goals and strategies. A focus was emphasized on aligning business and IT strategy to support digital transformation projects, and the areas of focus were I4.0, digital government, information systems, and enterprise digital transformation.

Graduated a four year Bachelor of Arts Honours program in three years. Developed strong problem solving, logistical, analytical, research, and communication skills. Demonstrated the ability to interpret research and data to forecast possible future trends, carry out tasks with thoroughness, precision, and attention to detail, approach topics and problems from various perspectives through analysing multiple dimensions of a problem, and develop solutions.