Matthijs van Doorn

Responsible for contacts with Freight Forwarders of container transport services.

Responsible for European and Global strategic accounts in the industrial and automotive sector. Relationship management and business development of customers in the wind energy, mining, and machining solutions sectors. Taking care of customers interests with a virtual team across the globe. My focus is on achieving supply chain improvement and optimisation for our customers by applying consultative selling methodologies.

Responsible for tender management for TNT's strategic or corporate accounts. Taking care of operational solutions design in tender processes and customer projects. Applying project management in delivering opportunities and implementation management once business is won or retained by TNT. I enjoyed projects that are close to supply chain consultancy where TNT could show a value add to it's customers by suggesting supply chain changes.

Responsible for supporting tender responses and customer projects. Driving knowledge sharing across Business Solutions managers and their teams around the globe. Responsible for organising the annual global Business Solutions and Commercial conference.

Responsible for day to day management of a customer service team of 14 employees and a couple of interns. Focussing on improving employess skills by active coaching and empowerment. Involved in customer service for the main accounts of the location and escalation of customer service issues with customers.