Mediha Öztürk

Cybersecurity Engineer Program SIEM Tools - Splunk / IBM Qradar Firewall - Fortigate EDR - CrowdStrike Falcon IDS/IPS Windows / Linux TCP/IP Network Security

Managed financial operations, including cash management, bank relations, and accounting. Oversaw payroll processing, benefits administration, and expense management. Coordinated with legal and insurance providers for company establishment and risk management. Prepared financial reports and analyses for management. Ensured compliance with financial regulations and internal controls.

Promote bank products to small and medium-sized enterprises (SMEs) and convert prospects into active customers. Conduct regular customer visits, assess customer needs, and maintain strong customer relationships. Monitor credit customers, follow up on overdue payments, and secure payment promises. Achieve sales targets through cross-selling and new customer acquisition. Collaborate with colleagues to meet branch sales and customer volume goals. Review customer guarantees and ensure timely renewal.

Provide excellent customer service, including account opening, deposit and loan services, and cross-selling products. Achieve sales targets through active cross-selling. Acquire new customers for the branch. Manage operational and financial risks. Perform branch reconciliations and cash management. Monitor ATM cash levels and address issues. Process customer documentation for new accounts. Complete daily transactions and manage customer complaints. Follow up on delinquent accounts.

Responsible for handling cash transactions, conducting daily cash reconciliations, monitoring ATM cash levels and resolving any malfunctions. Proactively managing branch cash needs by requesting or transferring funds as required.

-Perform daily Information Security Admin activities (i.e. password reset function addition, deletion, establishing and maintaining user profiles etc.) -Daily Access Violation Reporting -Carry on necessary admin tests on uat and production environment as per the security policies. - Ensure integration of security policies and standards into business. -Organizing and conducting information security trainings sessions

Providing banking services in line with customer needs by answering incoming customer calls. To ensure customer satisfaction by forwarding customer complaints to the relevant departments. To provide detailed information about bank products to the customer by making external calls and to make sales in line with their needs. It is known to represent the bank and to ensure customer satisfaction at the highest level.