Meghali Deb Roy

· Migrated ops features of Opsgenie onto Jira Service Management (web and mobile). · Collaborated with product designers, product managers, and developers to deliver content-driven user journeys · Wrote interface content and followed best UX writing guidelines. Learnt how to make our products more accessible as per WCAG · Authored, edited, and maintained product documentation · Followed end-to-end content strategy

· Improved the key CTA on MoneyTap (an app-based credit line)—leading to 30% increase in engagement, and eventually, more revenue · Established and managed the end-to-end UX writing framework. · Collaborated closely with designers, product managers, engineering, data and risk analysts, marketing team, and customer support; using words and language to arrive at better deliverables, processes, and solutions · Improved UI copy across user interfaces and customer touch-points on web and app