Melanie Wehrs

Part Time working - 30 hours week - working closely wtih other departments ( Supply chain, Warehouse; Shipping department ect.) to improve lead time requests - Training of new colleagues and supporting other departments - logging calls ins Sales Force.com (SFDC) to continue to improve our Customer Allegiance Score (CAS) and improve Overall Customer satisfaction - knowledge in working in SAP R3 ; Sales Force and Outlook systems - handling Complaints and Warrantys More experience one Level below!

Order Management currently for Central Europe, UK + Ireland - Processing and scheduling of orders in SAP - Entering and updating of customer master data - Registering new customer accounts in SAP - Quoting Prices and advising on product availability - Creating credit and debit notes - dealing with Claims and Returns and also tracking these in Sales Force.com for more visability - Tracking orders and pro-actively updating our customers More experience one Level above!