Mert Akgün

Provided translation services and personal assistance to over 1,000 international patients including celebrities during their treatment process at an award-winning dental health centre Responded to over 100 online inquiries and quotations daily. Collaborated with doctors on treatment planning and explained each step to patients via phone or video call.

At a luxury boutique hotel, I managed multiple responsibilities, including: Engaging daily with clients to arrange tailor-made packages for weddings, ceremonies, and special events for up to 180 guests. Planning and overseeing event operations. Responding guest inquiries via phone calls, emails and online reviews. Ensuring service standards and guest satisfaction by following up with guests and daily operations.

Luxury Golf Resort with 500+ room and 1200+ bed capacity. Assisted guests during check-in and check-out, assuring proper handling of their belongings. Maintained strong communication with internal departments to ensure service quality and guest satisfaction. Supervised the organization of the parking lot and took responsibility for the periodic maintenance of electric vehicles. Supported the night receptionist and conducted night audits.

Followed up with guests to assess and enhance their holiday experience. Coordinated with relevant departments to ensure optimal guest satisfaction. Managed guest credit control. Organized and hosted a weekly cocktail night for repeat guests. Developed and supervised a training schedule for new interns.

Assisted faculty members, including professors and the dean, with class, exam, and student-related matters. Performed data entry for tourism surveys and conducted online research for academic purposes. Tutored new students in academic English and Tourism 101 classes. Assisted faculty members, including professors and the dean, with class, exam, and student-related matters. Performed data entry for tourism surveys and conducted online research for academic purposes.

Rixos Hotels logo Management Intern Management Intern Rixos Hotels · InternshipRixos Hotels · Internship Feb 2018 - May 2018 · 4 mosFeb 2018 to May 2018 · 4 mos Antalya · On-siteAntalya · On-site Completed a voluntary internship under the mentorship of the F&B Manager, gaining experience in: Learned about cost control and inventory maintenance. Organizational planning for banquets, conferences, and weddings.

Welcomed arriving guests and assisted with departures. Managed the distribution of guest belongings including golf clubs. Supported the night receptionist and conducted night audits. Welcomed arriving guests and assisted with departures. Managed the distribution of guest belongings including golf clubs. Supported the night receptionist and conducted night audits.

Volunteered for an internship, gaining experience by engaging in various roles within the Food & Beverage and Housekeeping departments. This experience provided valuable insights into different aspects of hotel operations, including Assisting with daily operations in both departments to understand their functions and challenges. Supporting staff in tasks such as guest service, inventory management, and event setup. Gaining hands-on experience with departmental procedures and customer service practices.