Merve Tigrakli

-Working with forecasting models to predict contact channel volumes and patterns -Analyzing historical data to identify trends, seasonality, and other external factors -Collaborating with cross-functional teams to align forecasts with business objectives and customer expectations -Allocating resources to different teams to ensure adequate coverage and optimal utilization in customer operations -Determining the optimal staffing levels and resources

-Assisted in managing relationships with third-party vendors and service providers to ensure quality and reliability of services -Participated in initiatives aimed at reducing costs, and enhancing the overall efficiency of operations -Maintained accurate records and documentation related to warranties and service contracts -Prepared and transmitted the monthly cost estimates and coordinated with the finance departments -Involved in budget and forecast planning

-Conducted variance analyses to compare actual costs with budgeted amounts and identifying discrepancies -Assisted in preparing the budget forecasts based on historical data and business projections -Helped to track KPIs related cost efficiency and budget adherence -Gathered financial data from various resources to analyze costs, expenses and revenue

Thesis Grade: 1.0 Thesis: "How does nativity composition of the group affect the group financial decision-making?" Specialization: Microeconomics and Strategic Interaction