Mesout Serif

Solutions / Conversations / CPaaS – DevOps Engineer Responsible for testing, deployment, monitoring, troubleshooting and maintenance of API-based solutions. Supported 2FA/OTP, Chat, Notification and Omnichannel APIs across WhatsApp Business, Viber, RCS, SMS & Voice. Performed integration, production testing; monitored API performance, delivery, routing and channel availability. Supported Meta Business Suite and WhatsApp Business configuration. Collaborated with Product, Development, Operations and IT teams.

Supported SMS, Voice, Number Verification and messaging products. Managed routing, MNP, roaming, filtering and SMS Firewall solutions. Worked with SS7, SMPP, SIP, SOAP, ENUM, HTTP(S), REST and PostgreSQL. Analyzed traffic, routing and delivery performance. Supported OTT, social media and enterprise customers, partner integrations, installations and upgrades. Provided technical consulting, troubleshooting, reporting, pre/post-sales support and cross-functional project coordination.

Key Responsibilities: • Resolved technical issues over the phone • Performed ‘on the job’ training for New Hires • Run training sessions on - Microsoft Desktop Applications (including MS Office, Office Communicator and Live Meeting) and - DELTA (an Oracle ERP platform optimised to meet the needs of DELL) • Owned the incoming incidents and ensured appropriate escalation