Mia Schütz

• Management of daily team operation in order to achieve contractual SLAs • Responsible to coach, develop and motivate the team • Participation of team recruitment, selection and induction process • Acting as main customer and Computacenter Service management contact for Germany

• Monitoring training material creation and training tracking • Training scheduling • Creation and maintenance of training folder, tools, processes and reports • Point of contact for customer and operations • Alignment and Standardization of training processes (For different Computacenter sites: Spain, Germany & France, implementation of training department in Montpellier)

• Organization and tracking of all training sessions • Monitoring training material creation • Training scheduling • Creation of feedback survey and tracking of feedbacks • Preparation of training sessions • Developing and maintenance of tools, processes and reports

• Customer basic IT support • working on calls, emails and online tickets • Out of hours support

Student jobs as hostes in: • Salt `n pepper – Catering, Krefeld, Germany • Liganova – LEVI´S, Düsseldorf, Germany • BC Tours & Shipping, Barcelona, Spain

Checkin and -out of apartments, client hunting

Seller in Esprit store Krefeld