Michael Andrä

• Analysis of support cases that the Customer Care team cannot resolve • Handling and resolving support cases • Planning and organizing training sessions • Participation in the successful adoption of releases into operations • Identifying requirements, particularly through customer feedback analysis • Defining and capturing requirements • Participation in the prioritization of requirements • Tracking the status of Product Backlog Items (PBI) • Reviewing and testing releases

CYC is an online platform that offers SMEs cost-effective access to Know Your Customer (KYC) and Anti Money Laundering Checks (AML) across different compliance datasets. The service is available as a web-based due diligence check or can be used as SaaS (API) for automated processing.

• Responsible for overseeing all activities within the team • Recruit, train and coach the Sales Team • Prepare Sales Reports • Person in charge for distributing information to team members and stakeholders

• Drive business growth and development by acquiring outbound global clients and partners and providing exceptional service to ensure optimal satisfaction and retention. • Align objectives and bridge communications with legal, management and IT teams in order to draft high-quality partner and client agreements. • Ensure compliance with quality standards while reviewing, updating, and delivering datasets, earning recognition for improved quality. • Provide dynamic leadership to a three-person team

• Charted the successful development of in-depth training materials for staff development, including collaborating with the Front Office, Trading, Loan, and Risk departments to prepare Avaloq process and workflow guidelines • Mitigated money laundering risks by overseeing and monitoring customer transactions, proactively reporting suspicious activities to the appropriate personnel • Maintained responsibility for monitoring and reviewing sanctions lists and related instructions and reviewed client onboarding

u.a. Durchführung einer Konkurrenzanalyse für cash.ch | Stellensuche | Reisen

Team Member Customer Care | seit 10/09 || Relationship Manager Private Clients | Tradejet AG | 12/06-10/09 || Erfassen von Börsenaufträgen | Abwickeln von Corporate Actions, Kundenakquise, -bindung- & betreuung | Erstellen, Vorbereiten & Durchführen von Seminaren | Durchführen monatl. Reportings für Geschäftsleitung/Börsen & Konkurrenzanalysen | Unterstützen des Managements bei Projekten | Auswahl & Führen von Praktikanten, Erstellen von Dienstplänen | Verantwortung für Tradejet-Newsletter

Gesetzliche Grundlagen | Ethik und Unternehmenskultur | Whistleblowing

Gasthörer

Praktika: Product Management | TRAIAN Internet Products AG | Bonn | 05/2001 - 07/2001 || Technology Research | Neweconomist Negelmann, Pfau, Wagner GbR | Nürnberg 07/2001 - 10/2001 sowie von 02/2001 - 04/2001