Michael Bianchi

• Supporting offices and their IT infrastructure, ensuring seamless operation and troubleshooting technical issues to facilitate smooth business operations. • Monitoring hardware and software, including regular reporting on security and equipment status to maintain a robust and secure IT environment. • Further developing the internal IT system landscape, including rights management and cyber security measures, to safeguard sensitive data and mitigate risks.

•Implemented cybersecurity protocols (ISO 27001, GDPR) to safeguard assets •Managed IT vendor contracts, SLAs, and KPIs, ensuring optimal service •Oversaw software licensing and Active Directory for legal compliance •Led IT projects, managing scope, schedule, budget, and quality •Supported IT budget planning to optimize performance •Maintained secure infrastructure systems •Delivered IT support, resolving hardware, software, and network issues for smooth operations

• Provided high-quality IT Services to support the Retail Processes and Software( Xstore, Xadmin, Relate CRM) used in over 170 countries • Maintained central application services for the global Retail Software • Designed and implemented a monitoring system tool to collect and analyze logs of all the Swarovski cash registers in the world using Splunk • Identified potential malfunctions and threats in the Server Infrastructure • Monitored application and web servers (Apache, Tomcat, Jboss)

• Single Point of contact and IT technical support for HQ and 11 branch offices • Supported in planning and implementation of multiple IT projects to realizing direct-customer-shipping • Maintained IT policies and procedures in IT Retail department • Monitored global requests and tracked problem-solving progress

• Setup and maintained office IT systems, inclusive network patching, installation of workstations, printers, telephones, and other peripherals • Provided remote technical support for customer terminal systems • Tracked incidents and documented requests into the ticket management tool • Monitored IT systems during peak time through remote assistance

• Developed and validated macros for spreadsheets, and integrated VBA code into excel • Validated computer system for internal ERP • Developed Standard Operative Procedures, User Requirements Specifications, Functional Specifications and Design Specifications

• Supported to solve hardware and software issues for different types of customers