Michael Fritsch

• Administration & operational support of new and existing applications/systems • Contact person for problem solving and second level support EAM • Independent execution of error analyses, acceptance, performance measurements and monitoring of supporting systems and applications • Coordination, definition and approval of change requests for function-specific applications • Analysis and evaluation of requirements as an interface to specialist departments and service providers, as well as their consultation

∙ Support for ERP software and other system/process implementations. ∙ Coordination, definition and approval of change requests for function-specific applications. ∙ 2nd level support ∙ Training and support of end users and functional departments. ∙ Coordination and execution of test scenarios. ∙ Documentation of relevant corporate processes. ∙ Link between business department, IT, and external consultants. ∙ Project management ∙ Execution of implementation processes.

∙ Data acquisition and maintenance ∙ Obtaining quotations ∙ Telephone calls with suppliers ∙ Demand planning ∙ Coordination of external service providers ∙ Fleet management (industrial trucks) ∙ Local support ERP software ∙ 1st level support ∙ Preparation of local training materials ∙ Training and support of local end users ∙ Execution of test scenarios ∙ Documentation of relevant corporate processes. ∙ Link between business department and global key user ∙ Participation in the implementation process

∙ Demand planning ∙ Goods receiving ∙ Unloading goods ∙ Check goods ∙ Checking the accompanying documents ∙ Record goods ∙ Checking the integrity of the goods ∙ Internal movement of goods ∙ Storage ∙ Inventory control ∙ Merchandise management system

Externenprüfung