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Dipl.-Ing. Michael Leitner

Angestellt, Business Service Manager, A1 Telekom Austria AG
Student, Information Security Management, Master, FH Oberösterreich
Linz, Austria

Skills

ITIL Service Manager
Informationssicherheit
Service Delivery Management
Projektmanagement
ISO27001
ISMS
IT Management
ITIL
ITIL V3
ITSM
IT
ITIL Training
Delivery Management
Configuration Management
Projekterfahrung
Prince2
Telekommunikation
Grundschutz
BSI
Qualitätsmanagement
ISO9000
Six Sigma
SCRUM
CISCO
CCNA
Informatik
IT-Security
IT-Projektmanagement
Kundenbetreuung
Infrastruktur
ISO
Network Security
Zertifizierung
IT-Grundschutz
Incident Management
Englische Sprache
IT-Grundschutz-Kataloge
Service Level Management
Routing
Switching
Kundenzufriedenheit
After Sales Management
Eskalationsmanagement
Kundenbindung
Beschwerdemanagement
Kundenservice
Deutsch
Support
soziale Kompetenz
Erfahrung
Selbstständigkeit
Organisationstalent
Reisebereitschaft
Teamfähigkeit
Motivation
Flexibilität
Interkulturelle Kompetenz
Kundenorientierung
Kommunikationsfähigkeit
Eigenverantwortung
Empathie
Auslandserfahrung
Fachkompetenz
Belastbarkeit
Genauigkeit
IT-Affinität
Strukturierte Arbeitsweise
Analytisches Denken
Technisches Verständnis
Schnelle Auffassungsgabe
Problemlösungskompetenz
Service Management
Customer-Relationship-Management
Beratung
IT-Consulting
Prozessoptimierung
Business Process Management
Managed Services

Timeline

Professional experience for Michael Leitner

  • Current 6 years and 6 months, since Oct 2018

    Business Service Manager

    A1 Telekom Austria AG

  • 7 years and 1 month, Oct 2011 - Oct 2018

    CISO, IT Service Manager

    Wuppermann Business Services GmbH

  • 4 years and 2 months, Aug 2007 - Sep 2011

    IT Co_Manager

    aicooma IT Co_Management

  • 2 years and 1 month, Jul 2005 - Jul 2007

    ML1 Techniker

    FlexGuide

  • 2 years and 2 months, Aug 2002 - Sep 2004

    Radio Access Network Engineer

    Alcatel Austria AG

  • 2 years and 11 months, Oct 1999 - Aug 2002

    Kundenbetreuung, Field Force

    Telering

Educational background for Michael Leitner

  • Current 7 months, since Sep 2024

    Information Security Management, Master

    FH Oberösterreich

    FH Hagenberg

  • Current 7 months, since Sep 2024

    Information Security Management

    FH Oberösterreich

    Master berufsbegleitend, Hagenberg

  • 3 years and 11 months, Sep 2004 - Jul 2008

    ITS

    FH Salzburg (Österreich)

    Informationstechnologien & –dienste, Telko, Mobilfunk, Festnetz, IT, Networking, Security, Nachrichtentechnik, ITSM, ISMS, IT Management, Security Management, Netzwerktechnik

Languages

  • German

    First language

  • English

    Fluent

  • French

    Basic

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