Manuel Neumann
Suchst Du einen anderen Manuel Neumann?
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Manuel Neumann
- Current 4 months, since Feb 2026
Chief Executive Officer | Geschäftsführer
SAPOS gemeinnützige GmbH
- Current 7 months, since Nov 2025
Chief Financial & Administrative Officer | Kaufmännischer Leiter
SAPOS gemeinnützige GmbH
Banking Service Hub | Customer Service Management | Department Performance Solutions | Workforce Management | Intraday Management Tasks: Disciplinary and Functional Leadership - Forecasting - Planning - Scheduling - Realtime Management - Reporting & Analysis
- Current 1 year and 8 months, since Oct 2024
Divison Lead - Daily Banking | JPMorganChase | International Consumer Banking
J.P. Morgan SE
International Consumer Banking (ICB) is JPMorgan Chase's consumer retail business outside of the United States, and includes the recently launched digital retail bank, Chase UK. ICB's EU operation is based in Berlin. Tasks: SetUp and Optimize Non-Product Related Processes - Operational Efficiency and Excellence - Contact Center Operations - Workforce Management - Quality Assurance - Cross-Functional Collaboration - Business Alignment - Data-Driven Decision Making
- Current 8 years and 3 months, since Mar 2018Teleperformance Germany S. à r. l. & Co. KG
Manager Business Processes and Standards (BPM)
BUSINESS ANALYST - TECHNOLOGY, ANALYTICS AND PROCESS EXCELLENCE Period: 06/2023 - 08/2023 ISO 50001 - DIN EN 16247 IMPLEMENTATION & PROJECT MANAGEMENT Period: 04/2023 - 05/2023 ISO 9001:2015 QUALITY MANAGEMENT OFFICER & INTERNAL AUDITOR Period: 08/2022 - 03/2023 COPC IMPLEMENTATION LEADER Period: 03/2021 - 07/2022 INTERNAL CONTROL Period: 03/2018 - 02/2021
- Current 16 years and 5 months, since Jan 2010
Workforce Management - Coordinator
Teleperformance Deutschland
- Current 16 years and 11 months, since Jul 2009
Project Coordinator - Client Implementation
Teleperformance Deutschland
- Current 18 years and 5 months, since Jan 2008
Project Coordinator - Outbound Dialer Administration
twenty4help Knowledge Service GmbH
- Current 20 years and 1 month, since May 2006
Service Delivery Manager
twenty4help Knowledge Service GmbH
- Current 20 years and 5 months, since Jan 2006
Customer Service Supervisor
twenty4help Knowledge Service GmbH
- 1 year and 5 months, Aug 2004 - Dec 2005
Call Center Agent
twenty4help Knowledge Service GmbH
- 3 years and 1 month, Aug 2001 - Aug 2004
Industriekaufmann
EG Fleischwarenfabrik Dieter Hein GmbH & Co. KG
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
French
A1-A2 (Grundkenntnisse)
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