Michael Pieracci

Agile Coach and Scrum Master at Staffbase

Working with the Foundry Relations Manager and Foundry Support team to: • Review incoming products submissions • Provide feedback to foundries • Contribute to support documentation for customers and the ongoing, evolving guidelines for new submissions • Participate in optimizing the process on both internal and customer facing components.

• Operations Management: Working alongside team members to plan, test, deliver, document, and communicate everything related to our app. • Supporting the Customer Support team, for their handling bug fixes and resolving client needs. • Internal IT Management: Keeping out technology equipment and employee-used systems in good shape, maintaining best practices.

• Evaluation and Reporting: Current and new offerings of Tea via tasting sessions. • Training: Conducted regular, ongoing sessions with internal staff across the entire company, as well as clients in hospitality with a focus on baristas. Development and writing of training materials.

TYPO Design Conference, San Francisco: Co-Director, vendor and venue management, conference a/v technics, content, relationships with speakers, the budget. Marketing: Overseeing creation and the back-end operations of email newsletters, production of ads and editorial in print efforts, mastering the marketing budget, and supporting communication between creatives and developers. Product & QA: Planning milestones, overseeing QA efforts and ongoing bug fixes, owning the Release Management and communication.

Administration, Project Management