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Michael Schmitt

Angestellt, Head of Global IT Support Centers, SAP AG
Walldorf, Deutschland

Fähigkeiten und Kenntnisse

- The passion to inspire for new strategies and so
attitude
humanity
courage and emotional strengths

Werdegang

Berufserfahrung von Michael Schmitt

  • Bis heute 14 Jahre und 4 Monate, seit März 2011

    Head of Global IT Support Centers

    SAP AG

    - Global responsibility for SAP User Helpdesk (located in Argentina, USA, Ireland, India and China) - 24x7 Follow the sun support model for business applications and infrastructure solutions - Incident Management, Service Request Management, Problem Management and Emergency Management

  • 5 Jahre und 2 Monate, 2006 - Feb. 2011

    Global IT

    SAP AG

    - Application Lifecycle Management - Global Application Operations - Global License Management - Global Delivery Models - Hardware Supplier Engagement - Internal Operations - Business Activity and Continuity Planning - Mergers and Acquisitions - Special strategic projects

  • 2004 - 2006

    Development Supply Chain and Manufacturing, Product and Technology Unit

    SAP AG

    - Industry taskforces - Quality Management: strategies and enforcement (e. g. Six Sigma, Code Reviews) - Release management - Risk management - Capacity planning and management - Partner and customer engagement - Location strategy, evaluation and organizational setup

  • 2002 - 2004

    Active Global Support - Mission Critical Support

    SAP AG

    - Mission-Critical Support - Escalation management - Safeguarding - Empowering and Customer Competence Center - Support Academy - RKT (Ramp-Up Knowledge Transfer)

  • 2001 - 2002

    Active Global Support - Escalation Management

    SAP America Inc.

    - Various mission-critical customer projects and engagements - Ensure customers’ critical businesses return to normal operations - Root cause analysis, identification of business impact and setup of action plans - Holistic judgment of project and customer situations - War-room methodologies - Integration of partners - Risk mitigation plans - Ensure 24/7 support for critical customers - Provide reporting and feedback to all involved parties on C-Level - Enhanced Relationship handling

  • 1998 - 2001

    Senior Consultant and Project Lead

    SAP DEUTSCHLAND AG & CO. KG

    - Various customer projects and engagements in the Retail Industry - Business Applications knowledge such as SAP Retail, Material Management (MM), Finance and Controlling (FI/CO), Supply Chain Management (SCM), Advanced Planning and Optimization (APO), Apparel and Footwear (AFS), Warehouse Management, etc.) - Solid technical background of the SAP Basis components (today SAP NetWeaver)

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Muttersprache

  • Französisch

    Grundlagen

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