Dr. Michel Hergraven

Purpose: Emergency specialist regarding errors and issues that may arise with the function and implementation of the new Dutch card payment systems and terminals; Full security clearance for installing and configuring digital payment systems and secure networks. Routing, security, GPRS, Network, Crisis, Confidentiality, Solutions.

Active as a systems engineer and marketing-, management advisor, consultant, crisis manager working for small business and create digital solutions for private VIP; Hired ad hoc and offering pro-actively. Developer, MS Client & Server Platforms, Crisis Solutions, Office, Novell, Migrations, Custom Apps, Trustee.

Project achieved: Create a 1st 2nd and 3rd level international Dutch service desk for SIEMENS/GIGASET regarding hardware and VOIP instructing German specialists in supporting the Dutch telecom systems and networks. As the single Dutch speaking specialist in a full German environment: Studying German language, a new trade, teaching and developing solutions. SIEMENS Telecom Hard-Software, People Manager, Trainer, R&D, VOIP, Consulting, Solutions, Translator, Specialist, Tri-lingual.

Achieved: 2 months cooperative director ICT, replacing director ICT: Analyzing the company Achieved: The responsible Dutch project manager for British Telecom (B.T.) concerning pilot of the globalization of the complete ICT and for the (including VOIP) for the Group international, with an intensive communication between Germany, United Kingdom, the Netherlands.

Achieved: Reorganize helpdesk IT&C, budgeting and streamlining the communication IT&C to users and Executive Board; 3 locations: Velp, Delft and Antwerp. Reorganizations, Communicator, Negotiator, MS Client & Server, Office, Novell, SQL, TCP-IP, Security, Custom Apps.

Achieved: Lead and finish a project for a security company to create a new digital infrastructure, test and develop a workable maintenance system for local engineers. Achieved: Development of a digital, online command center for CCTV systems of the American hotel chains.

Cooperating consultant for the global migration to a unified platform (1 universal form of hardware, laptop or desktop)

Achieved: Coordination for the reorganization and relocation of approx. 400 workplaces, workstations and servers to new location of Town Hall; With consultation, and personal advice for all departments from local authorities to Mayor & City Council.

Achieved: 7 months responsible engineer for the national pilot for the implementation of the Euro currency for TUI international concerning all ICT and payments in collaboration with the Dutch government. Followed by systems engineer: Maintenance and proactive system management of networks NT/Novell

Project management, Communication