Michel Issa

Managing customer facing projects with strict deadlines and budget. Analyzing and mitigating risks and overseeing delivery and deployment. Tracking activities against the proposed project plans. Organizing and facilitating weekly project steering meetings with stakeholders. Documenting project activities to ensure project deliverables met target timeline and budget objectives. Liaising with technical team to define project deliverables and implementation process.

- Manage all IS&T aspects for retail store opening projects in 4 middle east countries. - Extensively work with global ISPs (i.e. AT&T, TATA and Expereo) on planning and implementation of WAN/LAN/VoIP/WiFi/WiVoIP optimization projects for all Middle East stores. - Lead the team of 4 people who are responsible for providing extensive technical support for all stores, Warehouse and Head Office. Continuously guide and direct team’s performance and proactivity.

- Managed proximity support for the entire Middle East region (7 countries). - Actively participated in the successful delivery of multiple IS&T projects , for example the roll-out of iPADs in the stores, implementation of Wi-Fi and various applications. - Actively provided Level 3 support for all Middle East stores, Warehouse and Head Office. Managed the incidents through internal tickets monitoring system, ensuring timely response of a local team and escalating to central office when necessary.

Project Integration Management. Project Scope Management. Project Time Management. Project Cost Management. Project Quality Management. Project Human Resource Management. Project Communications Management. Project Risk Management.

1.0 Network Fundamentals. 2.0 LAN Switching Technologies. 3.0 Routing Technologies. 4.0 WAN Technologies. 5.0 Infrastructure Services. 6.0 Infrastructure Security. 7.0 Infrastructure Management.

- Network and security - Programming - Telecommunications - Cisco CCNA