Dr. Michela Pellico

I work as interpreter for different agencies in Birmingham (AtoZ Interpreting, Global Service, Word360), mainly operating with the NHS. • I developed my skills and my memory due to the need to perfectly understand what doctors and patients are saying; • Communication skills: I improved my English vocabulary with medical language. • Time management: I never missed an appointment, and I am always on time.

Seminar Tutor for the first year undergraduate module 'Culture, Identities and Deviance'. I had to organise 11 seminars, liaising with students at their first experience as undergraduates. • Communication skills: I learned to explain concepts and theories to people at their first experiences. I learned to use different strategies and examples to be sure they understood; • Organisational skills: I had to prepare slides, read articles and organise small groups discussions

Managed international queries and Italian complaints operating in tights deadlines and obtaining the lowest error rate (less than 3%); • Liaised with English, American and Spanish customers; • Time management: solved the customers’ requests and complaint respecting the deadlines; • High level of customer service: provided the customers with all the information needed;

Supported the customers of energy company explaining them their utilities bills and managing their contracts. • Time management: solved the customers’ requests and complaint respecting the deadlines; • High level of customer service: provided the customers with all the information needed; • Communication and interpersonal skills: professional, calm and clean way to interact with customers; • Problem solving: dealt with various customers’ complaints; • Knowledge of new software: Siebel and Sap;

Translation of the article of Sonia McKay "Precarious work in Europe – a growing concern" (from English to Italian).

Dean’s Office: administration, back office; Secretariat for Teaching Activities: front office (information and vocational guidance for the Faculty students, exams management) and back office (lesson timetable, academic calendar, exam uploads, courses of study); “Sportello Orientamento”, Guidance Days at the Bologna Exhibition Centre, Open Day; gathering of statistical data.

Hostess during the Cersaie Exhibition. Greeting clients, and stay with them during the visits at the Bisazza's showroom.

Teacher of a basic English course (32h).

PhD in Sociology. Specifically I was interested in migration and identity.

Spanish language and literature, Russian language and literature, Phylology, Teaching of Italian as second Language, History, Geography, Cinema and literature.

Spanish language and literature, Russian language and Literature, Hispano-American literature, History, Geography, Theatre, Italian Literature.