Miguel Ángel Valdivia

- Account manager for the deployment of landline communications, videoconferencing and inteligent network of the Generalitat de Catalunya (Catalonian government) - Functions, financial and technical management for the account. Planning and coordination of the deployment tasks, stablishment, start up and operation of services. - Transition and transformation plan follow up. - Communication with different departments of the Generalitat.

Project Manager (06/2008 – 04/2011) - Enterprise telephony, contact center and Wimax environment IT projects Manager. Private and public sectors. - Functions: Projects dessign, planning, deployment and coordination. - Coordination of multidisciplinary teams (6-8 persons) - Communication with customer and service providers. Post-Sales Support Engineer (08/2007 – 05/2008) - Third level support, administration and maintenance of telephony, VoIP and contact center. - Permanent contact with costume

- Fisrt and second level support and maintenance of voice, contact center and CTI applications. - Field technicians and support teams management to ensure SLA. - Teamwork with other engineers in the control center to achieve resolution of incidents. - Training for new department employees in order to help in their integration.

- Monitoring, administration and tracking of data networks. - Resolution and follow up of network incidents and issues.