Miina Ritterbusch

- Coordination of projects, e.g. SharePoint, travel management and GDPR. - Support budgeting process, e.g. deliver numbers, summarize projects and verify FTE plans. - Organize IT events including yearly international IT manager meeting and IT townhall meetings. - Personal assistant tasks like travel arrangements, calendar management, handle invoices, take minutes in different meetings etc.

As Executive Assistant I worked with the Head of Wealth Management Finland and the Financial Institutions Coverage Group. - PA to the Head of Wealth Management. - Write the monthly management reports - Set up board meetings - Administer and take minutes of management meetings - Handle highly confidential information - Organize events for several hundred guests and seminars for internal- and external clients

I worked as Client Assistant for Private Bankers where my daily work covered a wide field of tasks. - Client portfolio management, e.g. monitor market risk, execute allocation changes, and handle stock orders. - Assist the Head of Sales and report the monthly sales performance. - Development of a new sales process and ensuring that the process is reflected in the Customer Relationship Management software. - Client support as well as preparation of contracts and other legal documents.

Being offered extended responsibilities and new challenges I returned to my former work place. New Responsibilities: - Handling client complaints and life insurance out payments in case of death. - Responding to inquiries related to bankruptcy estates and foreclosing processes.

The bookstore cooperated with high schools all over Finland and sold school books for students, the high season being from May to September. - Take care of all buy-in-orders for the store and warehouse, about 80.000 Euros per month. - Sales reporting, management of the cash desk, and accounts receivable. - Schedule shifts and assist with HR matters, e.g. work contracts for over 20 summer employees.

I started as a Branch Assistant. My tasks and responsibilities constantly expanded and I got promoted to Customer Service Advisor. Branch Assistant (Jan 2002 - Dec 2005): - Running errands. - Assist in customer service. Customer Service Advisor (Jan 2006 - Mar 2006): - Sales support by phone and email. - Handle insurance applications and insurance related mail. - Order marketing material and sales documents for the entire company.

After high school I started a full time office job in Tavara-Arpa Ry. Two months later I got a job offer from Eila Kaisla Oy, a company with excellent reputation which provides employees for short time need in Finland. - Tavara-Arpa Ry (Aug 2001 - Sep 2001): Input client data into the IT system and posting. - Eila Kaisla Oy (Oct 2001 - Dec 2002): Running errands.

At McDonald’s I truly learned the meaning of hard work and how to cope with stress. - Train new employees at the cash line as well as client service in the restaurant. - Monthly deep cleaning at night of the kitchen equipment whose proper operation is crucial. - All typical tasks in restaurant, e.g. cash line work, kitchen work, and cleaning.

Corporate Governance

Human Resources Management