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Milan Franzkowski

Angestellt, ITSM Consultant, ITConcepts PSO GmbH
Hamburg, Germany

Fähigkeiten und Kenntnisse

IT Service Management
ITIL
Zertifizierung
BMC Remedy ITSM
BMC Atrium CMDB
BMC Remedy ARS
Incident & Problem Management
Change Management
Release Management
Configuration Management
BMC Service Desk Express (former Support Magic / M
SAP Business Objects XI (Universe Design
Web Intelligence
Crystal Reports)
ActiveEntry / Quest One Identity Manager Basics
relational Database-Systems
SQL-Scripting
Network-Administration
Debian GNU/Linux
LINUX server

Werdegang

Berufserfahrung von Milan Franzkowski

  • Current 5 years and 9 months, since Sep 2020

    ITSM Consultant

    ITConcepts PSO GmbH

    Consultant for the IT Service Management Systems BMC Remedy ITSM, BMC Service Desk Express SDE as well as Development with BMC Remedy Action Request System ARS

  • 10 years and 11 months, Oct 2009 - Aug 2020

    ITSM Consultant

    ITConcepts Professional GmbH

    Consultant for the IT Service Management Systems BMC Remedy ITSM, BMC Service Desk Express SDE as well as Development with BMC Remedy Action Request System ARS

  • 8 years, Oct 2001 - Sep 2009

    Technology Specialist / System Engineer

    Computacenter AG & Co. oHG
  • 6 months, Apr 2001 - Sep 2001

    Help Desk Agent, 1st & 2nd Level

    Computacenter AG & Co. oHG
  • 1 year and 10 months, Jun 1999 - Mar 2001

    Help Desk Agent, 1st & 2nd Level

    Computacenter AG & Co. oHG
  • 1 year and 4 months, Feb 1998 - May 1999

    Seller / Technician

    Comtech Computersysteme GmbH, Hamburg

Ausbildung von Milan Franzkowski

  • 4 years, Apr 1997 - Mar 2001

    Software Engineering

    Hamburg University of Applied Sciences

  • 7 months, Sep 1996 - Mar 1997

    Facility Engineering

    Hamburg University of Applied Sciences

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

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