Milica Ermer

Definition and implementation of the Internal Communication Strategy in accordance with company’s mission, vision and strategy Intranet administration (Sharepoint 2010 and 2013) Communication of bank’s strategy, results, current activities and projects Communication support to all important projects within the Erste Bank and Erste Group Planning and carrying out of internal corporate events, such as Management meetings and Corporate volunteering activities Internal magazine editor

Writing blog posts, articles, newsletters, communications materials, and material for social media channels (Facebook, LinkedIn, Twitter, Google+, Erste Bank’s Blog, Youtube) Administration of the content on Erste Bank Serbia social media accounts Administration of Erste Bank’s official website (www.erstebank.rs) Planning and carrying out of corporate events, such as online community meet-ups Managing incoming media requests, executing and measuring the results ! of media campaigns

Intranet administration (Sharepoint 2010 and 2013) Preparation of employee communication on various internal communication channels Translation of the Group wide news – from English and German to Serbian and vice versa Preparation of documents and presentations (within communication department) Internal magazine editor assistant

Working with senior colleagues on financial assessment of the companies in different industries Risk analysis Keeping up to date with financial products and legislation Producing financial reports Contacting clients and setting up meetings

Benchmarking reports for clients from banking industry Market research of banking industry in Italy Preparation of the presentation and reports for clients from banking industry