Mina Mahrous

Troubleshooting and solving day to day incidents, with continuous service improvement. Taking responsibility to lift and shift of Google Cloud environment into AWS. Driving and leading PoC for various tools (AppDynamics, Datadog, Alation Data Catalog). Dealing in a daily basis with technologies like: Datadog, Python, Shell script, Rundeck, Control-M, Puppet, Jenkins, GitLab, Terraform, Docker, Oracle, MariaDB/Mysq,

Achieving 99% overall platform availability and stability, Defining the platform road-map, with continuous service improvement, Driving and leading PoC for new tools, Designing new processes, with full responsibility of foundation and integration phase for new projects.

As a Professional Customer Technical Support Engineer I was providing second Level/Tier 2 Technical Support for EMEA region customers with great analytical thinking, problem-solving, and troubleshooting skills to resolve any technical issues/outages within aggressive SLA in 24/7 on-call basis while ensuring very good ticket/case handling using ticket handling software (Remedy/BMC).

Achieving a 98% availability for 68+ HP servers from Hardware and HP-UX OS perspectives, providing hardware and Unix support for HP Servers hosted by more than 30 local customers additional to periodically preventive maintenance, and onsite support for urgent cases. Implementing and onboarding HP open-view monitoring tools for major Egyptian government institutions.

Graduate Teaching Assistant Assist academic staff and students with learning, teaching and performing defined tasks under supervision. Help design the course, construct tests, prepare materials, grade assignments, aside to teaching class sessions.

Graduated from Computer Engineering Department. Final Grade: Excellent with Honor