Minlu Jiang

- Oversee distributor network excellence: plan and implement a serious of change management and cross-functional projects (e.g.M&A, recruitment/on-boarding) ; operational excellence including brand compliance, product integrity, etc. - Consult and support distributors' business performance on planning and execution of local market and sales strategy - Support distributor excellence in people: coaching to C-suite; workforce planning/onboarding/training, employee engagement

- To manage the test process by performing invigilation duty in line with IELTS standard procedure - To ensure the smooth delivery and validity of the test - To guarantee the security of test day materials

- Responsible for B2C and B2B sales and business development in western provinces: Shaanxi, Chongqing, and Yunnan, either via direct selling or sell through distributors - Leverage and execute MKT programs that best fit the customer and channel needs, e.g. on-site clinic for B2B fleets, new product launch seminars for B2C - Provided in-classroom and on-job training to distributor sales representatives to enhance skills of benefit selling and situational sales negotiations

- Managed the customer order process (OTC), goods return in SAP - Resolved, and responded to customer issues, and complaints in CRM - Cross functional work to monitor sales forecasts, updated customers issues relating to inventory availability, diversions, warehouse and terminals - Promoted online order system and provide first level technical support

Consulting Psychology, Consumer Behavior, Talent Management, Applied Decision Making, Influence and Negotiation, Entrepreneurship, Statistics, Business Pcychology Seminar,