Mirko Nedeljkovic

Detection of Data Quality problems and Data Quality management, development of Data Quality Indicators, data analysis in transactional databases and Data Warehouse Implementation of regulatory and Groups’ Data Quality strategies, policies and rules as well as definition and implementation of new ones Monitoring, controlling and steering of Data Quality Management initiatives and quality of data Design and execution of Data Quality trainings Participation in Data Governance program

Providing 1st and 2nd level of support for CRM and business application users Ticket and service request handling through their lifecycle and administering the support work in trouble ticket system Sending fault reports/service calls/bugs to back offices and vendors Continuously developing business applications and business related process Data analysis in in-house applications, relational databases and data warehouse

Analyses of business needs for Data Warehouse and Business Intelligence needs Working with users in all steps of IT system lifecycle (implementation/training/support) Development of the existing customer and partner base Preparation of marketing events Installation and configuration of personal computers, servers and IT infrastructure. IT administration, maintenance and troubleshooting (working in the helpdesk), IT support