Misbahuddin Syed

Application Configuration Application Maintenance Deployment and Migration Project Coordination and Support End User Technical support Training and documentation.

Implementing the Oracle Primavera Unifier Application. Desining the forms and Data Structures Configuration and setup UAT for each and every business process Support in house users and external users Participate in SME: /Subject Maters Expert for thier requirement and analysis Organising and managing weekly training for the system usage.

ERP Infor application support in Stores Management and Material Management Visual InforR software support and maintainance activites Escalate the technical issue to the vendor team and get necessary solution Material Management through the InforR ERP software

Web based application configuration , planning ,setup and support RESERVE application support and maintainance Software Testing using HP quality cnetere tools documentation and user guide prepration for applications. analyze and identifying the improvement areas in existing Software application for client AMEX ( American Express ) Support and coordinate the user’s issues: monitoring level 2 and level 3-support issue queue and defining the SLA for the issue as per the severity.

Application software Support and Providing configuration activities on the system.

Providing end user support and user request via web outlook understanding and analyzing the issue ro resolve within assinged SLA

Maths, Physics & Computer Science