Moaz Mayhoub

UAE ePassport and ICAO Projects 1st, 2nd and 3rd Level Support for Systems, Applications, Backup and Network within the UAE ePassport Infrastructure “Remote 3rd Level Hands-On” for the Last Level Support in Germany and Canada On Call Support for the 24/7 Availability and SLA Fulfillment Project Support for Hardware Refreshes, Infrastructure Upgrades and Application Changes Manage the dealing with the suppliers and outsourcing companies Responsible for the ICAO project at Abu Dhabi Police Data Center

Iraq ePassport Project Troubleshooting the DMVPN connection problems, instability connection between the sites and the slow performance in the main site Upgrading the old IOS versions for Cisco devices Setting a Plan for the site administration and for Monitoring the performance Writing some Documentation regarding the sites’ connections and the administration rules Reconfigure the users AD and set some new Polices Reinstalling some Windows Servers

Managing the Data Centers' customers network and Handling their issues within the SLA Security administration (ASA,FortiGate) Administrating highly secure E-Payments PCI scoped Environments Administrating Large Scale remote sites on ISP MPLS backbones Administrating different types of Companies with different scope of business Network infrastructure administration (Routing, Switching) WAN, Physical Connectivity & Telecom Services Manage Network Monitoring and Alerting systems (PRTG)

ADSL Troubleshooting Physical and Network Checking Customers Problems from both sides Network & Physical (L3, L2, L1) Responsible for Configuration, Monitoring and troubleshooting the network Supporting the installation & troubleshooting of ADSL Performing first level troubleshooting for all services. Responsible for maintaining the Operation of Core Network, maintaining the connectivity of all POPs. All Physical Layer Trouble Shooting End-to-Ends for DSL services.

Establish and control the company system Manage Company Network Windows Server TMG Hardware and Software Maintenance