Prashanth B Pillai

• Review and evaluate documents, slides, spreadsheets, and similar materials for quality and correctness. • Provide clear, well-reasoned written feedback and ratings to improve AI model outputs. • Compare and rank AI-generated outputs against defined criteria to enhance accuracy. • Flag errors, inconsistencies, and gaps in reasoning or formatting to elevate content quality. • Work independently and asynchronously across common productivity tools to meet deadlines.

· Conduct teaching, examination duties, revise, design and develop new curricula for Cybersecurity, Linux and  Networking fundamental modules of the M.Sc Cybersecurity program in University of Roehampton London in partnership with BSBI ensuring alignment with academic standards and learning outcomes. · Creatively design and develop instructional materials that enhance the learning experience and engagement of students. · Develop and set examinations or other assessment instruments to ensure that written

• Recommended Python code changes for new features to the codebase by comparing and generating output from 2 LLM models. •          Submitted PR’s and  code changes via Github, gitbash and Windows Powershell. • Implemented Python code changes for Puter, Rustscan, Glances and Gitui projects. • Implemented Apple OS app for Apple phones, Apple watch, MacOS and Android App for Android mobile phones for Puter project. • Implemented blocked port identification, vulnerable port identification, dropped packet s

• Part of Red Team that analyses and find vulnerabilities in the LLM by checking the AI Agent response using the prompts with various forms of attacks like impersonation attack, system leakage, authorization attack, information disclosure and privilege escalation. • Trained on various types of attacks the LLM’s are vulnerable to.

· Delivered technical support for McAfee SIEM (FreeBSD and Kafka based), Database Activity Monitoring, and Vulnerability Manager. · Replicated customer issues in lab environments, providing verified fixes to Engineering teams. · Opened customer/internal reported bugs in Jira, handled incidents via Salesforce and Insights and documented detailed technical knowledge facts in Confluence. · 9+ years of experience working as a Senior Support Engineer supporting cloud/networking/application/web/database security

• Supported Dell SonicWALL Next-Generation Firewalls (TZ and NSA series) in enterprise environments. • Troubleshooted firewalls, IPSec Site-to-Site VPN between Sonicwall NGFW and various vendors (Cisco ASA, Fortinet, Checkpoint, Palo Alto) • Provided technical support for Dell SonicWALL Next Generation Firewalls (NGFW) - UTM - TZ Series (105,105W, 205, 210, 210W, 215, 300, 400) & NSA (240, 250M) for customers worldwide. • Assisted the customers in Site-to-Site VPN issues, Creating Site-to-Site VPN tunnels (

• Delivered Tier-2 support for Ericsson SmartEdge (formerly Redback) multi-service edge routers used in carrier-grade networks. • Configured & troubleshooted various technologies including PPPOE, DHCP, DHCP CLIPS, DHCP, L2TP, ATM, POS, NPM, AAA, RADIUS, TACACS+, Change of Authorization (CoA), OSPF, BGP, ISIS, LDP, MPLS, L2VPN-VPLS, L3 VPN, NAT, QOS, LAG (ACCESS & ECO-LAG), MLPPP, SNMP MIB & IPSEC, MP BGP. • Successfully replicated and resolved a critical ATM SARC issue for major clients (Telefonica Spain,

• Provided global technical support for Juniper Networks M, T, and MX series routers. • Served as JTAC Engineer supporting global Juniper Network customers. • Configured & performed troubleshooting of various protocols including OSPF, BGP, MPLS, ISIS, LSP, LDP, RSVP, L2 VPN, L3 VPN, VPLS, Multicast protocols (IGMP, PIM), LLDP, Firewall filters, Policers, Routing policy, Class of Service, Static routes, Aggregate routes, Aggregated Ethernet (AE) LACP.

• Configured & tuned EIGRP, Single Area OSPF, OSPF for Multiple Areas & Frame Relay Non-broadcast, OSPF for Multiple Areas & Frame-Relay Point to-Multipoint, Point-to-Point, performed OSPF Tuning, Basic Redistribution, Tuned Basic Redistribution with Cisco IOS Tools, Integrated IS-IS, Frame Mode MPLS, Multi-home BGP & Manipulated BGP path selection using Route maps. • Configured Multicast Routing, IPv6 Addresses, IPv6 OSPF Routing & IPv6 Tunnels. • Configured Cisco Catalyst switches, VLANs, VTP, Primary & B

• Configured basic global configuration on Cisco Routers & Switches. • Implemented the Cisco Discovery Protocol (CDP), created routing tables using RIP, RIP Version 2 and implemented Multi-protocol WAN using Frame-relay encapsulation and Point-to-Point Sub Interfaces. • Configured EIGRP, Basic Single & Multi-Area OSPF, OSPF to EIGRP Redistribution, VLANs, VLAN Trunking Protocol (VTP), PPP, CHAP Authentication, IP Standard & Extended Access lists (ACL's).

• Administered IBM WebSphere Application Server V5.1/6.1 on Windows Server 2003 & Red Hat Linux. • Performed Server Virtualization & Remote administration using VMware, Sun xVM Virtual Box, Exceed Server & Putty.

• Researched on Cooperative MAC protocols using OPNET Network Modeler to improve throughput and efficiency in Wireless Networks using IEEE 802.11 a/b/g/n.