Mohamed Assaker

• Developed Terraform scripts to automate the infrastructure setup process, resulting in a 50% decrease in deployment time for server environment • Utilized Ansible playbooks to streamline server environment configurations, reducing downtime by 20% and improving system stability • Implemented Jenkins pipelines for continuous integration & delivery for deploying microservices apps • Monitored resources using Prometheus & Grafana, identifying and resolving bottleneck leading to system performance improvement

• Implemented a comprehensive training program and on‑boarding session for users on setting up SSO in DocuSign eSignature, resulting in a 30% decrease in support tickets related to authentication issues. • Reviewed and optimized CLM Concierge accounts, improving user experience and efficiency by 20%. • Collaborated with cross‑functional teams to resolve technical issues related to DocuSign Products SSO setup, achieving a 95% client satisfaction rate.

• Developed expertise and knowledge in VMware products. • Leading a session about cross‑culture exchange and its benefits.

• Deployed over EC2 servers for various projects using Terraform and Ansible, reducing deployment time by 60%. • Implemented AWS Client VPN and Site-to-Site VPN for NHS hospitals to secure data transfer, ensuring compliance with data security protocols. • Managed and maintained AWS infrastructure, achieving an uptime of 99.9% and optimizing resource allocation to support business growth. • Configured VPN connections to support 24/7 access to critical patient data, leading to a 40% increase in productivity.

– Integrated hospital system with company’s products using Mirth Connect, leading to a 40% increase in data exchange efficiency between systems. – Project managed the Mirth Connect integration project, overseeing a team of 2 developers and completing the project under budget by 15%. – Designed and implemented Mirth Connect channels, resulting in a 80% reduction in errors & issues within the integration process.

• Maintained ”iCode CRN”, developed ”Medpock” mobile, and redesigned ”Prime Portal” mobile app for Android/iOS. • Used Azure DevOps to ensure a streamlined deployment process across both app stores and improved bug resolution time by 20%. • Optimized Git version control system to reduce development cycle time by 40% and secure codebase from malicious threats.

• Built iCode CRN mobile app on Android & iOS using Flutter, achieving customer satisfaction. • Integrated biometric login, multilingual support, light & dark mode options to enhance user experience. • Troubleshooted bugs across devices for seamless performance with 99.9% success rate; enabled notifications feature to reach users within a day. • Published the app with multiple updates on App Store and Play Store.

• Developed expertise in Cisco SD-WAN, Zscaler, and ticketing systems to remotely access customers & troubleshoot issues, reducing resolution time by 15%. • Exposed to Cloud Computing fundamentals including VMware, OpenStack, Azure & Networks with a focus on Automation/DevOps and Security. • Acquired foundational knowledge of Linux Basics, Backup/Storage, and Agility Technologies to effectively manage customer accounts resulting in an increased efficiency of 20%.

Bachelor Project Grade: Excellent GPA: Very Good with Honors

Bachelor Project Grade: Excellent GPA: Very Good with Honors