Mohamed Bakkar

• Developed and executed branding strategies, resulting in increased brand awareness and engagement. • Successfully organized and participated in multiple events, including conferences, seminars, and exhibitions, to promote the bank's products and services. • Conducted market research and analysis to identify opportunities for product-market fit, leading to the development of new products and services. • Oversaw the development of branches, ensuring branding and customer experience across all locations.

• Coordinated and managed internal and external reporting, proactively communicating regulatory changes to relevant stakeholders. • Monitored existing client portfolios from a risk perspective, ensuring compliance with necessary regulations. • Maintained a high level of quality assurance for JumiaPay customers, resulting in increased customer satisfaction and trust.

• Delivered a high-quality customer service experience by handling customer requests, issues, and questions in a professional manner, resulting in a high rate of first-time resolution. • Demonstrated a deep understanding of products, services, systems, policies, and processes, effectively dealing with a variety of customer inquiries and transactions. • Provided accurate and timely information by fully investigating all customer inquiries, ensuring that incidents and problems were resolved efficiently.

• Responded promptly to customer requests for restaurant food orders by accurately entering and verifying customer and menu data, resulting in increased customer satisfaction. • Consistently achieved and maintained performance standards, exceeding targets and contributing to the success of the team. • Interacted with customers of all levels in a professional manner, building positive relationships and enhancing the company's reputation. • Handled customer issues, ensuring a high level of customer retention.

• Maintained detailed and accurate records by completing and maintaining incident reports, daily activity --reports, and other reports requested by management, improving the hotel's operational efficiency. • Enforced rules and policies of the hotel, ensuring a safe and comfortable environment for guests and staff. • Processed accurate payment of guest accounts, improving the accuracy and efficiency of financial transactions.

• Conducted market research and sales visits with NGOs to identify partnership opportunities, resulting in successful collaborations. • Established partnerships with AIESEC in other countries, expanding the organization's reach and impact. • Performed attraction campaigns, increasing customer engagement and satisfaction.

• Organized daily outings and weekly trips, generating revenue and enhancing the international visitors' experience. • Successfully executed airport pickups for international visitors, ensuring a smooth and comfortable arrival experience. • Coordinated hostels and accommodations for international visitors, providing effective support and ensuring their needs were met.