Mohamed Farouk

• Contributed to the launch of the Value Added Services support team as one of the first three team members who prepared and implemented starting the 2nd level support of Vodafone globally from Vodafone Egypt. • Provide back end applications support (server side) for 16 Vodafone operators. • Carry out configuration/implementation for “Log File Transfer” deployed on UNIX. • Manage/provide work around and control incidents within OLA . • Resolve OVO alarms for infrastructure malfunctions, CPU, Memory

Performed analysis of servers’ resources usage metrics including gathering data using HP open view or developing in-house tools/shell scripts. • Projected future capacity requirements based on business inputs, historical performance and volume metrics. • Complied with ITIL Capacity Management in terms of Application Sizing, Workload Management, Demand Management, Modeling, Capacity Planning, Resource Management, and Performance Management. • Participated in data center consolidation, and virtualization