Mohamed Sherif Shaban Mohamed

•Kundenservice: Professionelle Beratung und Betreuung von Kunden sowie Bearbeitung von Anfragen über verschiedene Kommunikationskanäle. •Kommunikation: Sicherstellung einer freundlichen, serviceorientierten und lösungsorientierten Kundenkommunikation. •Organisation: Koordination von Kundenanliegen sowie Unterstützung bei administrativen und organisatorischen Aufgaben. •Marketing: Mitwirkung bei der Erstellung von Werbeinhalten und digitalen Marketingmaßnahmen. •Zusammenarbeit: Enge Zusammenarbeit mit ve

Advising and supporting customers and handling customer inquiries through various communication channels. Resolving customer requests in a solution-oriented manner and coordinating required service measures. Supporting technical customer inquiries, collecting relevant information, and forwarding issues to internal technical departments. Coordinating between customers and internal departments to ensure an efficient customer and after-sales service process.

• Effiziente Abwicklung aller Kassenprozesse (Bar-, EC- und Kreditkartenzahlungen) mit hoher Genauigkeit sowie Verantwortung für Bargeldbestände im vierstelligen Eurobereich und sichere Durchführung des täglichen Kassenabschlusses auch bei hohem Kundenaufkommen. • Professioneller Kundenservice mit flexibler Betreuung unterschiedlicher Kundengruppen (inkl. Stamm- und Premiumkunden) sowie souveränes und lösungsorientiertes Beschwerdemanagement zur Sicherstellung eines reibungslosen Ablaufs und hoher Kundenzu

ENI-GASTEC EGYPT • Responsible for designing and implementing liquid fuel stations (gasoline and diesel), following up on engineering drawings and forecasting future sales. • Responsible for following up on regular maintenance and emergency mechanical and electrical breakdowns of the stations. • Responsible for following up on sovereign and ministerial visits to stations. • Responsible for supplying critical spare parts and following up with contracting companies for critical maintenance and repair

Performed and coordinated installation, commissioning, maintenance, and preventive maintenance of industrial equipment. Performed fault analysis, technical inspections, troubleshooting, and fault resolution during ongoing operations. Planned and implemented preventive maintenance measures to reduce downtime and ensure reliable equipment operation. Analyzed technical problems on site and implemented appropriate corrective and improvement measures. Ensured compliance with HSE and safety standards during insta

• Responsible for the whole transportation process. • Distribute the transportation plan for drivers to assure that they are following the plan. • Follow up with drivers for any complaints or problems and solve it. • Responsible for the maintenance and repair of all vehicles and equipment in the Distribution Center. • Ensure timely delivery of customer authorizations to relevant department. • Provide weekly reports based on market observations. • Implement and monitor a preventative maintenance program to a

Coordinated technical supply chains and heavy equipment for operational projects. Managed inventory control, technical documentation, and reporting. Optimized logistics processes based on data to support reliable operational workflows.

Planned and executed technical service and vehicle conversion projects. Provided technical leadership and coordinated a team of 8 technicians. Managed resource planning, quality control, and supervision of technical execution. Supported the analysis and resolution of technical problems in the field and implementation of service measures.

Conversion & Maintenance Engineer in charge of: • Superintending supervisors and technicians. • Identifying hard-to-detect car malfunctions and informing the customer of them. • Handling gas complications and problems, whether they are mechanical or electrical. • Dealing with petrol ECU and gas ECU and how to make them function compatibly (Software).

Performed mechanical and electrical vehicle diagnostics and systematic fault analysis. Diagnosed and resolved technical faults in vehicle and electrical systems. Worked hands-on with diagnostic and measurement procedures according to VAG standards. Managed workshop operations and trained and supervised technical staff.

I am currently preparing for my Master’s program in Advanced Manufacturing and have a strong technical background as a Mechanical Engineer specializing in Mechatronics. I bring hands-on experience in installation and maintenance, work in an oil and gas company, as well as experience from managing a

-First Place Winner in Ever competition (2019) Electric Vehicle Design & Manufacturing Competition, then there is Rally. Designed and manufactured, with Apex Racing Team, the chassis of a racing car for Ever competition in 2019. The car won first place with a 500.000 pounds prize, competing other u