Mohammad Qamar Abbas

Provides 3rd-level tech support for Colt Ethernet & Broadcast networks 24/7. Manages vendor relations (Accedian, ADVA, ALU, Ciena) and acts as network design authority. Handles optimization, major incident resolution, and new technology deployment. Supports problem management, service transitions, and change implementation. Works on network improvements, node migrations, and documentation. Ensures service level management,financial oversight,and continuous enhancement of network performance and reliability.

Delivered projects for BT, including voice and data projects for Lloyds Banking Group. Managed end-to-end project delivery, including planning, risk management, and issue resolution. Coordinated third-party resources, assisted with purchase orders, and scheduled onsite teams. Provided on-call migration support, ensured timely and budgeted completion, monitored resource allocation, and managed teams. Engaged with customers for initiation, implementation, and closure, contributing to overall program success.

Managed final installation and testing of Colt services, including data and voice circuits. Created and updated provisioning procedures for new equipment. Led EPN/E-Tree service delivery with E2E testing. Performed device cut-ins/cut-outs, fiber testing, and service validation. Conducted Y.1564 & RFC 2544 tests for Carrier Ethernet QoS. Coordinated with onsite techs, TAC, DCN, and project teams for seamless deployments, troubleshooting, and documentation for new product launches.

Led the Tellabs Offloading project for DU Mobile Dubai, managing a team of six. Oversaw live circuit migration to ALU & Huawei nodes, decommissioning Tellabs SDH equipment. Handled installation, testing, and traffic configuration for ALU MSS. Managed SDH node migration, VC12/VC4 circuit creation, and network cleanup. Coordinated with clients, planning teams, and field engineers. Ensured smooth execution, process optimization, and timely project delivery while maintaining quality and performance standards.

Planned and configured Ethernet services (LAN Link P2P, Hub & Spoke, EPN) over EoSDH, MSP, and fiber platforms. Designed circuit paths via Netcool NMS, ensuring bandwidth allocation within SLAs. Managed SDH/DWDM links (2Mbps–10Gbps) across Colt’s multi-vendor network. Achieved >98% KPI and CPD targets, ensuring zero errors in circuit routing and order handling. Coordinated with installation, NMC, and TAC teams, updating systems in real time and transitioning tasks from EU to India as per business briefs.

Experienced in DWDM, SDH, and Microwave transmission. Designed and provisioned E1, DS3, STM-1 circuits and managed services via Nortel NMS. Handled network upgrades, bandwidth expansion, and optimization. Installed and configured routers/switches (Cisco, Juniper, Allied, Maipu), managed TCP/IP networks, IP provisioning, and backups. Led fault resolution for E1, DS3, STM-1, and coordinated with teams for smooth operations. Ensured compliance with quality standards and executed work orders efficiently.

Worked at Microland, a leading network infrastructure and management support company serving major national and international clients. Provided desktop support for onsite operations, maintained LAN/WAN networks, and handled server updates and maintenance. Supported clients like UNICEF, EXL, Gillette, Heinz, Bharti, Bank of America, and NASDAQ. Also worked with Teletech India (Bharti-Teletech JV) and ICICI First Source, ensuring smooth IT operations and network reliability.

3 Year Diploma in Electronics and Communication Engineering 10+2+3