Mohammad Alsebaie

Led and managed a team of 25 marketing specialists supporting Meta advertisers' business growth. Maintained a high-performance team culture, achieving an 80% client inquiry resolution rate. Acted as the Salesforce Key User, providing training and support to team members, ensuring efficient use of the platform to enhance business processes. Prepared regular KPI reports and performance analyses (MBR, WBR, TQO) for top management using Tableau and Excel.

As a Salesforce Implementation Assistant, I am actively involved in supporting the successful implementation of Salesforce in the Road to Hope organization in the Netherlands. By engaging in this role, I gain hands-on experience in Data Modeling, Salesforce rollout, and Requirement Gathering.

Collaborate with a Scrum team to deliver a customer-facing application within tight deadlines, following the Agile Scrum methodology. Implement Agile best practices, such as breaking down features into user stories, accepting criteria, and definition of done. Provide a technical solution design for a pharmaceutical company using Salesforce Marketing Cloud and SQL.

Managed a diverse portfolio of high-profile clients in the technology and e-commerce industries, handling their advertising campaigns and building strong client relationships. Achieved an average client retention rate of 90% over three years. Won the Top Performer of the Month Award Three times in nine months.

* Ensured a quality user experience according to the client's terms of service. * Achieved the monthly targeted performance accuracy, which is +80%. * Created and executed user documentation and training material.

* Delivered an x25 revenue growth in less than two years. * Expanded the customer base by 40% in less than one year. * Leader of a 3-people sales & operation team. * Directly responsible for the performance of 50 Points of Sales.

* GM & Head of Operations of a family-owned four-shops chain. * Doubled the business revenue in 4 years (from 150$k to 300$K). * + 20% market share increase in 4 years. * Hired and developed the workforce to sustain growth. * Developed a customized CRM system unlocking 50% cost savings in overhead.

The Bachelor's program is offered in collaboration with the University of Magdeburg (Otto von Guericke) in Germany.