Mohammed Guiassa

- Helping big companies to implement, migrate and monitor their workloads on AKS (Advisory, documentation and best practices) - Provisioning and providing Infrastructure support on Microsoft Azure Architecture and Services with a main focus on Azure Containers technologies such as AKS, ACR and ACI. (Troubleshooting Azure containers complex issues and providing workarounds ) - Focusing in provisioning features, and related issues for AKS (Terraform, Azure Devops, Azure CLI, YAML,Nginx).

Assisting large customer with troubleshooting Azure identity issues and helping to resolve them. - Providing technical support for the following Azure Active Directory technologies and features (eg ADFS,MFA, Azure AD Conditional Access, Azure AD Privileged Identity Management, Azure AD Application Proxy) - Experie - Advanced troubleshooting for networking and windows server topics. - Helping on updating and developing PowerShell scripts

Working with customers to identify computer problems and advising on the solution - Diagnosing and Troubleshooting Active Directory Problems, Exchange ,network printers, , and Skype Enterprise - Installing and checking hardware and software applications. - Updating self-help documents so customers can try to fix problems themselves Skills: Active Directory ,Microsoft Exchange Server, Lync/ Skype , Windows 7,8,10 , Office 365 ,Citrix,Service Now, Web Solutions ( Sharepoint,, One drive ), SAP, PowerShell

Provide first level contact and resolutions to customer issues. - Utilize the Knowledge Base to research, analyze, and resolve basic software, network, and hardware questions and problems received by phone, email, or Remedy ticketing system. - Installation, assistance, and troubleshooting of issues with Microsoft Windows 7, Windows 10, Microsoft Office, Windows server (2008,2012) VPN