Mohammed Shereef

Lead every aspect of the post-sale relationship, onboarding, training assistance, regular customer cadences, and executive business reviews. Understand the client's business objectives/roadmap and determine a success plan to meet those needs.Build trusting relationships with clients and their associates at all levels. Cross-functional collaboration to ensure the customer gets the most out of their product (Sales, Development, Support).Liaise and present technical information at various business levels.

SPOC for critical (Platinum Red) applications and administrating the environment. Team, ticket, escalation and shift management, performance review, and helping senior managers in setting KPIs and goals for the team, and helping the team to achieve them. Involving in the hiring process and mentoring the newly hired candidates, deployment of Banking related applications in Test and Production servers (Unix and Windows). Testing, bug reporting; UAT and Production application support within SLA.

Deploy Telecom and Finance related applications and Web applications(IIS, Tomcat) in Solaris/Linux/Windows Test and Production servers; testing them and reporting any bugs identified, tracking, and fixing them. Third-party application and API integration and configuration. Configuring SNMP, and enabling monitoring in OPS Manager. Scripting (Shell/Batch) and Automation. Incident, Problem, and Change management in Manage Engine ServiceDesk. Managing the team, tickets, and day-to-day functions.

Theoretical and practical training to advanced level trainees in Website designing (Adobe Master Suite and Flash), Website development (Code and Dreamweaver), and Website hosting (IIS Server). Train to build machine, from basic computer assembly to Server build (physical and virtual), OS installation, Peripheral installation, Backup and Restore configuration, RDP connections and managing remote machines, basic SQL commands, and Database setup (ODBC).