Mohit Verma

Infrastructure Security Engineer (L3/L4) at Wipro, and Reduced incident resolution time by 30% by delivering L2/L3 security consulting and optimizing troubleshooting workflows using Palo Alto & Cloudflare WAF. • Strengthened compliance with ISO27001 & NIST by redesigning firewall policies, DNS, and SSL/TLS configurations.

• Increased client adoption and reduced escalations by 25% through proactive technical advisory and hands-on firewall support. • Conducted POCs, demos, and workshops, accelerating client decision-making cycles by 20%. • Minimized downtime by 40+ hours/month by resolving escalations in firewall, cloud, and application access.

• Delivered TAC support to global enterprise clients, consistently resolving firewall, routing, and SSL/TLS issues within SLA timelines. • Authored 15+ knowledge base articles and best practices, boosting TAC efficiency and reducing repeat escalations. • Maintained 95%+ customer satisfaction across high-priority escalations.

• Ensured 99.9% uptime for Verizon enterprise clients by managing routing & switching infrastructure. • Reduced mean-time-to-resolution (MTTR) by 20% through proactive troubleshooting and log analysis. • Supported high-availability enterprise networks with 24/7 monitoring, meeting strict SLA requirements.

• Designed and deployed backup network solutions for Openreach, improving resilience and reducing outages. • Delivered large-scale LAN/WAN rollouts with stable high-availability networks, improving client satisfaction by 15%.