Moisés Hernández Díaz
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Skills
Timeline
Professional experience for Moisés Hernández Díaz
- Current 2 years and 9 months, since Oct 2023
On Site Support Specialist
Iron Service Global
Attention to overdue user requests. Support to users for the request and installation of specialized software. Remote support to home office users. Preparation of computer equipment and telephones for new employees. Replacement of older computers.
- 6 years and 10 months, Jan 2017 - Oct 2023
Technical Support Specialist
Universidad politécnica del estado de Morelos
Preparing the new computer equipment and assigning it to end users. Attending users on site, by phone, email and through the ticketing system. Installation and update of general software versions. Purchase of spare parts and components for computers to do a hardware upgrade (RAM memory, HDD, SSD) on desktops and laptops. Responsible for doing users' computers data backups. Register, cancellation, modification and password reset of user emails on Google Suite.
Languages
Spanish
C2 (Expert / native speaker)
English
B1-B2 (Good)
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