Itallo Haima

Optimized industrial Boiler and Cooling Tower by Azure cloud platform, supporting engineers across Latin America. Provided remote troubleshooting for IoT controllers and SocketModem LTE Cat4, utilizing the ticket system ServiceNow. Developed engineering training on 3D TRASAR technology and analyzed ECOLAB 3D data, driving process via chemical additions. Utilized a technological stack including VxWorks, Yocto-based embedded systems, and industrial protocols (Modbus RTU/TCP IP) to automate applications.

Pioneered the first Minilab DPSS laser repair center in LatAm, leading to a 50% reduction in client import costs. Developed and implemented advanced diagnostic methodologies to resolve complex, multi-disciplinary failures (mechanical, electronic, photonic) for Minilab. Managed and mentored a team of 5 field service personnel, overseeing global installations and comprehensive client training. Provided expert technical support worldwide, serving as a trusted advisor for high-level product-related issues.

Promoted in less than two years to lead the Rio de Janeiro regional operations, becoming the youngest field technician to achieve this in company history. Addressed complex electronics, optronic, and mechanical issues using a full suite of specialized tools (laser power meters, oscilloscopes). Executed preventive and corrective maintenance for Minilab equipment. Implemented a process to rebuild Minilab photo printer databases, resulting in a 20% reduction in installation time and decreased Per Diem costs.

Implemented/maintained core IT infrastructure, including VoIP/IVR/dialers, using structured cabling. Contributed to QA by supporting engineering prototype testing. Provided nationwide technical support for PCS Brazil's product portfolio, specializing in PBX integration and complex inquiry resolution. Delivered comprehensive PM/CM/post-sales support, gaining expertise in TCP/IP, Windows, telecom, and data center ops. Enhanced user proficiency via training/support in call centers.