Itallo Haima

At Ecolab's EGIC, I optimized industrial water treatment using 3D TRASAR & ECOLAB 3D, supporting LatAm clients with precise chemical management. Provided proactive remote support, troubleshooting 3D TRASAR systems, and led technical training. Analyzed ECOLAB 3D data for process optimization, collaborating on innovative, sustainable solutions with multicultural teams.

Pioneered LatAm's DPSS laser repair center, cutting import costs by 50%. Expertly diagnosed/resolved complex mech/elec/optronic/software/OS breakdowns for digital printing/electrophotography machines across LatAm, ensuring optimal uptime. Provided global technical support. Managed a 5-member field service team, overseeing installations, Preventive and corrective Maintenance, and training. Negotiated terms to cut service costs by 30%, delivering significant client savings.

Diagnosed/resolved complex electromechanical, OS, network, and IT/application issues using specialized tools. Executed nationwide Preventive and Corrective Maintenance on Laser Minilab machines. Collaborated with engineering to enhance product performance/reliability. Mentored and trained new technical teams on installations/procedures. Engineered a database rebuild process, cutting installation time by 20% and improving photo paper calibration.

Implemented/maintained core IT infrastructure, including VoIP/IVR/dialers, using structured cabling. Contributed to QA by supporting engineering prototype testing. Provided nationwide technical support for PCS Brazil's product portfolio, specializing in PBX integration and complex inquiry resolution. Delivered comprehensive PM/CM/post-sales support, gaining expertise in TCP/IP, Windows, telecom, and data center ops. Enhanced user proficiency via training/support in call centers.