Monica Chen

Translated complex technical specifications into clear, customer-friendly presentations, ensuring clients fully understood product functionality and value propositions； Built standardized B2B presentation templates and demo scripts that streamlined communication and reduced revision cycles across international teams； Supported multiple regional product launches by preparing localized documentation and ensuring consistent branding and messaging.

Supported interdisciplinary AI research projects by managing structured documentation and facilitating effective knowledge exchange between research and engineering teams. Coordinated communication across sub-teams, synthesized research progress into executive summaries, and contributed to internal publications and conference materials. Collaborated with senior researchers to refine data-reporting pipelines that improved research transparency and cross-group collaboration efficiency.

Conducted user segmentation and behavioral profiling using large-scale viewing logs and interaction metrics to support recommendation-strategy optimization. Applied K-Means and hierarchical clustering to construct multi-level persona taxonomies, validating segmentation stability through cross-validation metrics. Partnered with content operations and product strategy teams to translate behavioral insights into actionable A/B test designs and marketing experiments.