Most Sarmin Akter

- Conception and implementation of multichannel activities (incl., order management, social media). - Creation of content in close exchange and consultation with the respective TM to support the strategic goals. - Project work, especially new campaign approaches for marketing and the website. - Technical support of digital channels (e.g., website) & digital tools (e.g., Pardot). - Prepare reports, market base insight, and performance analysis in Excel, as well as derivation of recommandations for action.

- Receiving and handling products in line with procedures and industry standards using the ZeyOS cloud-based business operating system. - Utilize BITFLOW to pick, pack, and ship customer orders accurately. - Keep track of packages and goods, invoices, and reports through the DHL business customer portal. - Manage delivery, inventory, and returned goods using a codematic panel. - Providing guidance, supporting, and assisting new team members.

- Website design, development, and manage using Wordpress. - Provide video, infographic, and image content for social media. - Identify new digital technologies using web analytics tools. - Measure site traffic and provide reports regularly through the Google Analytics tool. - SEO-based articles, blogs, and content writing to promote the products. - Optimize content for the product website: IT, Health and Clinic. - Technical troubleshooting, computer hardware, and Windows support.

- Managed the web pages, updated new categories, and maintained the website through category cleaning. - Ensure inventory quality by reviewing incoming ads. - Provide support, information, and guidance to clients. - Keep track of troubleshooting and maintenance of the website using Office 365 and MS Excel. - Timely response to the ads and achieve monthly KPIs. - Fraud investigation and inbound handling. - Address technical issues and resolve them (such as Windows support or installation).