Moyosoluwa Awodire

• Managed new computer setup which includes imaging, software installation, hardware upgrades and troubleshooting. Applied desktop updates, and configuration modifications; • Conducted problem identification and resolution on ticket resolution; • Created, deployed, and maintained standard workstation images for computer systems; • Troubleshoots and resolved technology failures, documentation required changes.

• Maintained, Installed Windows and Linux OS on workstations for end-users; • Managed administrative and automated tasks with Bash and PowerShell; • Managed end-user’s files and access permissions with system security; • Managed end-users in Active Directory, performed system maintenance, backed up and restored, system troubleshooting, shutdown and rebooted; • Conducted service calls, proffered preventative solutions to technical issues; • Detailed documentation to resolved ensued issues with steps.

• Investigates, resolves, and performs follow up tasks on identity and access issues and works towards timely resolutions; • Gained classroom experience in Identity and Access domains/technologies: SSO/Federation, Directory Services, and Privileged Access; • Developed documentation to support ongoing IAM systems operations, maintenance, and specific problem resolution; • Ensured access controls are functioning as designed by monitoring IAM services and workflows.

• Issuance of Demand noticed to delinquent customers; • Ensured collections of due payments from delinquent customers; • Negotiation of repayment with delinquent customers; • Followed-up on delinquent customers to fulfilled credit obligations; • Report monthly collections on delinquent customers to the designated authority; • Ensured debt recovery strategy and procedures are adhered to.

• Configured computer systems and applications for end-users; • Provided network expertise to resolved technical issues related to TCP/IP and DNS; • Diagnosed, troubleshoot Windows / MAC Operating Systems problems of the end-users; • Monitored logs pertaining to all the required system updates; • Detailed documentation of end-user’s issues and resolutions in the ticketing system.

• Computed shares applicant’s information in the system; • Verified information of shares applicant’s and ensured properly computed in the system; • Checked completeness of worksheet and other related documents prepared by Chief Registrar, provided feedback before computing in the system.