Ing. Muhammad Saad Iqbal

Managing Network & IT Infrastructure at Luxoft Locations in Munich, Ingolstadt and Unterschleissheim district in Munich Using Active Directory to to manage user accounts & Domain Administrating the VOIP telephony extensions Setting up workplaces for new users Troubleshooting Network and Applications issues including office 365

Installing & configuring Windows/Mac OS & resolving LAN/WAN issues Managing IT infrastructure Systems, VPN, Network devices and WIFI/Router/Modem Setup Configuring, Troubleshooting DVR/NVR & Data-cam related problems Onboarding of users, Providing VoIP phone & Technical support to End users Resolving Printer, Mobile, PC/End User Devices & Internet issues Inventory Management, Updating documentation & ensuring excellent customer service

Worked on ZTE-MS (Managed Service) Project as Network Operations Centre Engineer. • Incident Management, and Escalation to Field teams for Resolution. • Network, device, Network Alarms & link availability monitoring. • BTS & Transmission IDU support to Cellular teams • Responding to alarms from the Network Management Systems. (ZTE/Siemens) • Current and historical reporting of monitored devices • Engage Field service technicians & team of engineers to resolve network outages

Worked as Internee at PTCL Main Branch, Hyderabad in Transmission & Switching Department. Undertaken practical training on SDH, FTTH & DWDM transmission systems. Working of Electronic World Switch Digital (EWSD), Nokia Siemens & ZTE Switches was also demonstrated. Went extra mile to learn about Next Generation Cloud Networks which was in implementation phase

Communication Network/ Communication Engineering

Wireless Engineering/ Analog & Digital Communication/ Computer networking