Muhammad Irfan

Over all responsible for organization's operational activities as being looking after all commercial side of business including HR & Administration.

Responsible for overall sales and customer services nationwide operations, with 21 operational care centers and a team of 340 direct sales team members, where as developed retail to get quality sales. Responsibilities also include bringing quality sales on board and retain them through retention efforts and increasing ARPU. Managed and designed ALT & BTL complain for awareness/retention and new acquisitions.

Successfully revamped entire customer care for central region, and developed distribution network nationwide for EVO and broad band new acquisitions. Launched new packages for land line for Lahore and successfully made it successful through team and local BTL activities.

Successfully launched franchise, retail, direct and corporate sales team nationwide, selection of franchise nationwide and building 252 franchise operations in record time and achieved all assigned KPI’s. Also developed franchise designs and roll out 251 operational franchisees with well equipped and trained team and a product to sell.

Providing day to day support to franchisees in Lahore region to achieve overall company objectives. Resulting in adding good paying customers and increasing base and enhanced presence by ensuring product availability in retail through continuous retail development within the region.

Marketing