Muhammad Omar

• Manage Market Place Sellers to build their business on Souq starting from acquiring selection, content creation, inventory management, to orders fulfillment. • Analyze customer data and make recommendations in order to maximize the potential of the opportunity. • Engage with sellers to understand their needs and fit with the Souq Services product set. • Work closely with internal stakeholders and cross- functional teams (Content and Warehouse) to facilitate seller/account’s growth.

• Interface with customers and sales representatives to handle both pre-sales and post-sales service functions. • Provide outstanding customer service to improve customer satisfaction and relationship. • Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.

 Leading, managing and motivating a sales team to implement a sales strategy and meet agreed targets.  Developing targeted telesales campaigns and working with telesales team to set up campaigns that promote the services on discounts and offers to existing and new customers.  Communicating with the existing accounts to increase or maintain levels of the business activity.

Teaching English as a Foreign Language