Mukesh Pandey

Angestellt, Customer Support Specialist, Capgemini India Pvt Ltd

Skills

Cisco Router
Telephony
VoIP
Session Initiation Protocol (SIP)
TCP/IP
SIP
Consulting
Packet switch
Cisco Networking
Cisco IOS
Cisco UCCE/IPCC
Unified Communications
Troubleshooting
Debugging

Timeline

Professional experience for Mukesh Pandey

  • Current 11 years and 11 months, since Sep 2013

    Customer Support Specialist

    Capgemini India Pvt Ltd

    Customer escalation support Technical Lead with almost a decade of experience in managing ,Troubleshooting/debugging and resolving Customer Escalation. Hold wide spectrum of knowledge for telecom (majorly voicemail), Gateways, Router, CUCM, CUC,Network and Contact center Solutions activities across the different verticals of the project.

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