Muneeb Ayaz

Managed Odoo ERP, SAGE, and Foodics POS lifecycles and configurations as the SPOC for 200+ users Ensured 99.9% availability via streamlined vendor escalation paths Improved incident response by 20% through self-service tools and RCA Automated change management workflows to reach 100% procedural compliance Directed UAT cycles and defect resolution for all major system releases Developed MySQL/AWS QuickSight dashboards to drive stakeholder insights Enhanced Infobip delivery via API integration and tracking

• Maintained 99.9% uptime for FinTech applications using Nagios and Kibana • Reduced recurring service failures by 5% through server health management and root cause analysis • Managed full ticket lifecycle via AKSA-CRM, coordinating with clients and vendors • Achieved 100% successful production releases with zero downtime coordination • Maintained 98% SLA and TAT adherence through ITIL-based documentation processes • Authored technical knowledge base reducing troubleshooting time and improving onboarding

• Managed OS installation/configuration and Help Desk operations via SysAid • Coordinated cross-functional communication campaigns and corporate events • Organized CSR initiatives including Mobile Health Unit camps and donation ceremonies • Facilitated executive meetings with professional minute preparation and stakeholder coordination

• Resolved academic queries as primary contact for educational support and troubleshooting • Taught core IT concepts and standardized curriculum improving technical skills