Muneeb Ayaz

• SLA Support: Managed incidents for 200+ users via ManageEngine to ensure minimal downtime • POS Management: Provided technical administration for FOODICS and ODOO POS systems • Platform Ops: Managed Infobip administration, API integrations, and campaign tracking • Data & BI: Leveraged MySQL and AWS QuickSight for reporting and data visualization • QA & Documentation: Led UAT, change requests, and technical training documentation

• Monitoring: Managed application health and logging using ELK and Nagios • Support: Resolved technical tickets via CRM within SLA/TAT targets • ITIL: Managed Incident, Change, Problem, and RCA processes • Deployments: Led cross-functional coordination for major/minor software releases • Liaison: Managed client and third-party escalations and internal coordination • Documentation: Produced SOPs, technical guides, and operational manuals

• IT & Help Desk: Managed OS installation, configuration, and daily help desk operations • Corporate Communications: Executed internal campaigns, media relations (press releases), and external event coordination • Event & CSR Management: Organized ceremonies for donations/CSR projects and managed meeting logistics and minutes • Field Operations: Led Mobile Health Unit medical camps to provide healthcare to local communities

• Teaching: Delivered computer science curriculum and practical training • Administration: Managed student records and database maintenance • Student Support: Provided academic counseling and resolved student queries