Murad Tumah

• Technical Assistance and Troubleshooting: Provided comprehensive technical support to end-users, diagnosing and resolving hardware, software, and network issue. • System Installation and Maintenance: Installed, configured, and maintained computer systems, software applications, and peripherals. • Support Ticket Management: Efficiently responded to tickets. • System Upgrades and Maintenance: • On-boarding Support• Problem-Solving and Collaboration • User Training and Support:

-Identify materials/services specifications and prices related. -Handle direct purchasing requests. -Prepare and send RFQ and RFT. -Benchmark. -Do all contract work. -Analyzing and maintaining operational data, and monitoring product inventories. -Participate with the rest of the departments involved in logistical operations (Forecast). -Participate in financial offers bidding analysis, cost-benefit analysis -Verify all project requests and administrative and logistical support. -Invoice handling.

Responsible for 11 engineers in the department divided into 3 sub-departments through dividing the workload and employees' vacations Direct management of the IT team in the area office Identifying materials/services needs, developing, and facilitating training of ICT staff in all offices Participating with the line manager in the Performance Management Development (PMD) activities for employees under their blue line responsibility. Managing and leading ICT Testing ICT equipment, hardware, software networks.

London, United Kingdom

Master in IT

Installation and maintenance of all kinds of networks, servers, and peripherals. Networking and working on several languages, software, and complete web design